Understanding What’s Limiting Caribbean Managers from Attaining Senior Positions Within the Hospitality Industry
BACKGROUND TO STUDY
Springboard Caribbean was established in 2012 and is now one of the leading providers of Management & Leadership, Regulatory Compliance, Risk Management and Operational training to hospitality businesses across the Caribbean. As the Strategic Educational Partner of the CHTA, Springboard Caribbean offers its services to businesses located in 22 Caribbean countries.
Over the period May 2017 to February 2018 Springboard Caribbean undertook a study to better understand the training and development needs of managers and supervisors in the Caribbean Hospitality Industry given the relatively small number of “homegrown” managers being promoted into senior positions and being given the opportunity to make a greater contribution in maximising business results.
As part of the data collection exercise for this study Springboard Caribbean interviewed 55 “homegrown” Hotel General Managers, middle managers and supervisors. In addition, the views of key representatives from some NHTAs (National Hotel & Tourism Associations) was also taken into consideration.
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