Management Development and Leadership Training

Springboard Training & Development Centre offers customised and UK accredited programmes for first line managers and leaders within both the private and public sector.

Springboard’s most popular programme has been its “Introduction to First Line Management” which has been designed to equip supervisors and first line managers with the knowledge and skills that will empower them to apply effective managerial and leadership behaviours to maximise individual and organisational performance.

The programme recognises that many supervisors and managers may have been promoted into positions without formal supervisory and leadership training and addresses this through the use of underpinning management theory, the application of business models and the use of practical tools and techniques.

This programme is delivered through the following four units of one day duration each:

  1. Understanding your role and responsibilities as a manager and leader
  2. Understanding how to motivate staff in order to drive performance
  3. Learn how to set goals and implement effective performance management systems
  4. Managing disciplinary and grievance.

Springboard is also an approved centre with VTCT and is accredited to offer the following qualifications:

  • VTCT Level 3 Award in Hospitality Supervision and Leadership Principles
  • VTCT Level 3 Award in Management and Leadership (QCF)

For more information about Springboard Management Training, please contact us today.


Palm Island Resort

“With the owners’ support, we selected Springboard to identify, design and deliver a Management Development Programme that specifically addressed the development needs of Palm Island managers whilst at the same time allowing us to achieve a UK Accredited Management Qualification.

We were exceptionally pleased with the content of the VTCT Level 3 Programme. There was a significant amount of underpinning management theories, practical exercises and role plays. The delivery of the programme was interactive with highly committed, enthusiastic and professional trainers. I would definitely recommend Springboard for their flexibility, affordability and high professional standards.”

Katie Rosiak
General Manager
Palm Island Resort

Ti Kaye Resort & Spa

“Ensuring that our supervisors and managers are equipped with the knowledge and skills to lead and motivate staff is critical to our success and Springboard’s Supervisors and First Line Managers Programme offered exactly what we were looking for in terms of leadership development, financial awareness and performance standards in customer service.

We will definitely continue to use Springboard beacause of their high training standards and commitment to both employee and organisational development.”

Sarah Watts
General Manager
Ti Kaye Resort & Spa