Your Courses

This page contains a list of the courses you are currently enrolled in.
Please view each course for further lesson information.

How To Be An Effective Manager And Leader

This course is designed for supervisors and managers to develop their knowledge, skills and understanding of leadership. You will learn about the concept of leadership and why leadership is important in your role as a supervisor/manager. You will explore the difference between management and leadership, and you will also learn about Transactional and Transformational leadership. Understanding organisational culture and motivation will give you an insight into human nature, and how to create a positive working environment. Finally, you will learn about an Action Centered Approach to leadership, to help you implement what you have learned in an easy to understand and practical way.

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How To Effectively Transition From Co-Worker To Supervisor

This course highlights the difficulties of transitioning from co-worker to supervisor/manager and guides you through various activities to help you to reflect on your own behaviour and members of your team. You will learn various strategies to enable you to build confidence and create boundaries that will facilitate a successful transition from co-worker to respected and successful supervisor/manager.

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How To Manage Performance Effectively – Part 1

This course introduces you to performance management and is designed for line managers and supervisors with responsibility for managing staff. Part 1 will help you to understand what a Performance Management System is, and the importance and benefits of setting goals. You will be introduced to the role of feedback in performance management and you will learn how to conduct an effective appraisal.

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How To Manage Performance Effectively – Part 2

This course focuses on the ongoing process of motivating and coaching staff to enhance employee engagement and commitment, as well as using coaching as a developmental intervention to improve performance.

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How To Build A Successful Team

This course is designed for supervisors and managers who are responsible for managing people. It includes understanding the psychology of teams, different stages in team development and the importance of having a balanced team. The course also covers key factors that impact on team performance and cohesiveness, and the manager’s role in team maintenance and development.

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How To Deal With Difficult Employees

This course is designed to develop your knowledge and understanding of how to deal with difficult employees at work. It examines the underlying reasons for difficult behaviors and introduces you to different strategies that can be used when confronting difficult people, in order to resolve conflict and build effective behavioral change.

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How To Delegate Effectively

The aim of this course is to develop your knowledge and understanding of the importance of delegation as a key management tool. You will examine what delegation is, and the common psychological barriers to delegation experienced by both managers and subordinates. You will learn the principles that underpin effective delegation as well as the benefits, at different levels, of delegating work to others.

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How To Manage Time To Achieve Deadlines

This course is designed to develop your knowledge and understanding of the importance of achieving deadlines. You will learn about the impact and benefits of meeting deadlines, and you will examine a range of tools and techniques to assist you in managing time more effectively to meet deadlines.

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First Line Management – How To Be An Effective Manager And Leader

This course will equip you with the knowledge to develop new skills that improve the performance of your team. You will examine the different psychological approaches to leadership, learn how organizations work in terms of their structure and culture, and learn the key differences between managing and leading.

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First Line Management – How To Motivate Staff

This course builds on what you have learnt in Performance Management Part 1 by introducing you to the concept of motivation.

You will learn about motivational models and theory and how to apply different styles to meet individual needs within your team. You will also learn the importance of reflecting on your own behavior and how to use motivation to build a strong team.

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First Line Management – Action Centred Approach To Management And Leadership

This course brings together Performance Management parts 1 and 2 and introduces you to John Adair’s Action Centred Approach to Management and Leadership. You will learn the importance of thinking about the task, the team and the individual. You will find out how to apply everything you’ve learnt to improve your performance as a manager and leader, and the performance of your team.

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How To Recruit And Select Staff Effectively

This course introduces you to the underpinning principles of how to recruit and select staff effectively. You will learn how to prepare a job description and person specification, and how to skillfully draft an advertisement that will attract high calibre candidates. You will also learn tools and techniques for conducting an effective interview, and what to consider prior to making an offer to the successful candidate..

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How To Deal Effectively With Disciplinary And Grievance Issues

This course provides you with knowledge and understanding of discipline and workplace grievances. You will learn how to resolve disciplinary and grievance issues informally, and you will learn the tools and techniques to consistently and fairly deal with formal disciplinary action and grievance issues in the workplace.

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How To Manage Stress

This course provides you with knowledge and understanding of stress. You will examine the causes of stress, its impact on the individual and team, and the steps that can be taken to reduce or eliminate workplace stress.

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