Regulatory Compliance and Risk Reduction for Hospitality Businesses

Compliance and Risk Reduction

The hotel and tourism industry is one of the fastest growing sectors in the Caribbean, and is renowned for its stunning and remote tropical coastal locations. Due to the characteristics of these locations, hospitality businesses are often the most exposed to external hazards, such as hurricanes, floods, landslides and disease epidemics (Dengue fever, Chikungunya and Zika). Internal hazards such as poor food safety and infection control practices also pose a risk to businesses.

A critical part of every manager/supervisor’s responsibility is to reduce the likelihood of a hazard becoming a disaster. This minimises the risk of staff or guests coming to harm, damage to the property, or damage to the reputation and economic performance of the business.

Many managers can be overwhelmed by this responsibility and are unsure of where to start. Research undertaken by the United Nations Office for Disaster Risk Reduction (UNISDR) identifies that many hotels and resorts lack the knowledge, resources and systems to reduce the identified risks, be prepared for potential disasters, or meet regulatory requirements.

Springboard Caribbean, the strategic educational partner of the CHTA, delivers a series of workshops and professional certifications to give hospitality businesses the knowledge, skills and tools to effectively address and reduce the impact of hazards. The systems and frameworks taught in Springboard’s workshops help hospitality businesses achieve important regulatory compliance.