Diploma in Management and Leadership for Business and Hospitality

Programme Overview

Springboard Caribbean, the strategic educational partner of the Caribbean Hotel & Tourism Association, is pleased to offer the Confederation of Tourism and Hospitality Diploma in Management and Leadership for Business and Hospitality. This qualification includes a comprehensive range of assessed management and leadership development workshops. Participants gain the knowledge, tools and techniques required to identify and address performance gaps in their organization, while creating a structured path to career progression and promotion.

This qualification provides current and potential supervisors and managers with the opportunity to receive an internationally recognized hospitality management qualification.

The qualification requires the completion of six units, each of which have been contextualized for the Caribbean hospitality industry. Each unit is delivered in a relevant and practical way, enabling participants to immediately apply what they have learned back in to their workplace.

Below you will find further details of each unit in the Diploma in Management and Leadership programme. Please click on each module for further details, or contact us for more information.

Free Study Download

Over the period May 2017 to February 2018 Springboard Caribbean undertook a study to better understand the training and development needs of managers and supervisors in the Caribbean hospitality industry. You can find out more and download the full study by clicking HERE.


This qualification is accredited by the CTH (Confederation for Tourism and Hospitality). All units of this diploma program can be individually completed and certificated by the CTH, following assessment.

The CTH is the UK’s leading specialist professional awarding body for qualifications in the hospitality and tourism sector and has strong links with the global hospitality industry, including relationships and endorsements from organizations such as Virgin Atlantic Airways, GTMC, Star Alliance, Marriot Hotels Caribbean, Radisson Edwardian, Sheraton Hotels and Intercontinental Hotels Group. Its management qualifications are recognized and endorsed by over 25 British and international universities.

The complete Diploma in Management and Leadership for Business and Hospitality is awarded upon the successful completion of six units (five compulsory units, and one elective). It is recommended that one unit is taken every one or two months, and consequently the qualification can be completed in six to twelve months.

Training Modules

Unlocking Your Leadership Potential to Drive Business Performance

Improve your performance as a leader by exploring the concept and importance of leadership. As well as other leadership styles, you will examine your own preferred style of leadership and it’s impact on the team. You will also learn about organisational culture and motivation, and the role they play in driving business performance.

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Using Strategy Execution Methods to Effectively Deliver your Business Goals

This workshop helps you to build the organisational alignment of your management team. Provide Supervisors and Managers with the knowledge and tools they need to turn organisational goals into departmental and individual priorities, goals and objectives. Explore the most effective way of communicating those priorities, and measuring successful delivery.

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Developing a Customer Service Culture to Create Competitive Advantage and Business Growth

Identify the hallmarks of excellent customer service, and explore the organisational and individual factors that underpin an excellent customer service culture. This course helps you to identify key actions, and develop implementation plans and measures to create the required culture in your organisation.

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How to Interpret Key Financial Statements to Improve Your Bottom Line

Build your confidence and knowledge in financials and operations. This workshop uses real world examples to demystify the three key financial statements most commonly used in Caribbean businesses.

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Understanding the Importance of Marketing to Build Customer Loyalty

Develop your ability to better understand your customers and their expectations of the services you provide. Learn how to apply the basic principles of marketing to improve your chances of acquiring and retaining customers.

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Building High Performing Teams Through Effective Performance Management (Elective)

Learn what teamworking is, the psychology of teams, and the required building blocks to create a fully functioning and high performing team. Learn how to implement an effective Performance Management System, including how to set and deconstruct goals, how to provide ongoing feedback, and how to undertake effective appraisal interviews.

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Improving your Management Systems to Enhance Operational Efficiency and Achieve Regulatory Compliance (Elective)

Gain an understanding of Quality Management Systems, and how they help your organisation to consistently meet customer requirements, industry legislation, and regulatory compliance demands.

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Natural Disaster Risk Assessment for the Hospitality Industry

Learn how to complete a Natural Disaster Risk Assessment and best use available resources to reduce the risk of harm to guests and employees, whilst limiting the economic damage to your business from natural hazards.

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